Fujifilm is here to support healthcare providers, partners, communities and patients around the world with the most up-to-date information and how diagnostic imaging can assist in the care of patients in challenging emergency settings.

As a healthcare company with the goal of improving patients lives, Fujifilm is committed to its customers during the novel coronavirus (COVID-19).

As we are in a rapidly evolving environment with the current global and local COVID-19 pandemic, Fujifilm is quickly adapting our business practices in order to safeguard the health and safety of our workers and their families, customers and the community. During this unprecedented time, Fujifilm and our employees are working harder than ever to ensure our products and services are supporting the brave clinicians that are working tirelessly on the front lines to save lives.

At this critical time, we can assure you that we are committed to doing our part to help in every way we can. Our longstanding innovation in radiography now is playing a critical role in supporting radiologists and technologists in the care process of patients with COVID-19. Our service team members are equipped and working hard during this time to ensure that there is little-to-no downtime of these crucial diagnostic tools. Our staff are fully trained on entering hospitals and facilities with proper personal protective equipment (PPE) for the safety of themselves and others.

Fujifilm Group companies are involved in a number of manufacturing businesses that are supporting essential and critical operations at this time including packaging and supplies for Healthcare organizations; X-ray and essential infrastructure. In addition, our sister companies in the life sciences are engaged in the manufacture and production of cell culture media, which are raw materials for therapies, vaccines and diagnostics; as well as providing contract research and development, and manufacturing services to various bio-pharma companies. Fujifilm is committed to supporting these businesses during this critical time.

Our products and our team members are at the service of clinicians during this time. If you have any questions about our products, cleaning and disinfection, service, employee protocols, or want to get in touch, please contact us.

Please refer to CDC for continued latest updates and guidance recommendations. Infection Control  For questions on your Fujifilm devices or more information contact us by phone or email.

Applications & Image Quality Support – we have extended the hours of our Professional Services Support from 9-5 EST to 24x7 and they are available at no charge to our customers. Support is available through Fujifilm’s 24x7 Technical Assistance Call Center 1-800-272-8465

Protecting Our Workers and Customers

FUJIFILM Medical Systems U.S.A., Inc. is closely monitoring and responding to the evolving COVID-19 pandemic to minimize its impact on our workforce, products and supply chain. Our number one priority is the safety of our customers, employees and the broader community. Fujifilm is following recommendations in line with the U.S. Centers for Disease Control and Prevention (CDC), an outside Infectious Diseases Specialist, and other health officials.

To respond to emerging events tied to COVID-19, Fujifilm has directed specific procedures in order to maintain a safe workforce.

All Fujifilm staff servicing medical facilities have been adequately instructed on the precautions they should take to protect themselves and their customers according to OSHA guidelines and CDC recommendations. Workers have been instructed to follow facilities requirements and CDC recommendations, including practicing good hand hygiene, instruction on disinfecting equipment with effective cleaners in line with EPA and CDC recommendations, as well as training in when and how to use personal protective equipment.

Furthermore, until further notice, we have enacted a work-from-home policy for all non-essential personnel, social distancing and split shifts for essential workers on-site, extensive cleaning procedures at our sites, encouraging workers to follow good hygiene practices based on the CDC guidelines, as well as restricting travel, meetings, events and visitors, to comply with social distancing requirements.

Resources & Information

Fujifilm’s Avigan® Tablet & COVID-19

Fujifilm has announced its plans to evaluate the safety and efficacy of its its influenza antiviral drug “Avigan® Tablet*” (generic name: favipiravir) for patients with COVID-19, as well as to increase production of the drug- see more information in the press releases below.

There are links for more information concerning Coronavirus (COVID-19)

* Avigan Tablet is not FDA approved in the United States.

Government Resources:

Healthcare Society Resources:

Video Interviews

Click below to watch our Chief Medical Officer and Senior Vice President, Dr. Diku Mandavia, interview physicians from New York and Italy on the impact COVID-19 has had on their hospitals.


Interview with Mangala Narasimhan, DO, a Pulmonary and Critical Care Specialist from Long Island Jewish Medical Center in New York.


Interview with Dr. Enrico Storti, Anesthesia and ICU Director/Unit Coordinator of the Emergency Department at Maggiore Hospital, from the frontlines of the COVID-19 pandemic in Lodi, Italy.

Service & Support

Fujifilm is committed to providing quality service to support clinicians in their patient care.

To reach our Technical Assistance Center, dial 888-FUJI-MED, and press

  • 1 for Enterprise Imaging (Synapse PACS, 3D, Cardiology, RIS/EIS, VNA)
  • 2 for Modality Solutions (DR, CR, X-Ray, Mammography)
  • 3 for Imagers (Film Printers)
  • 4 for Clinical Consultants (Applications Support)
  • 5 for Customer Service
  • Dial (800) 385-4666 for Endoscopy

For support via email, reach us at the addresses below:
Modality Solutions (
Synapse Radiology PACS (
Synapse Cardiology PACS (
Synapse EIS/RIS (
Synapse VNA (
Endoscopy Accessories (
Endoscopy RMA & Loaner Request (
Endoscopy Capital Orders (

See below for additional information on Fujifilm’s service & support:

While we have adjusted our business practices to align with government recommendations for social distancing, we understand there are scenarios that require on-site support. Fujifilm is continuing to offer on-site support and training as needed for our modality solutions and endoscopy customers. For our enterprise imaging customers, we are providing virtual support at this time. Connectivity is the nature of our business, allowing us to provide comprehensive support from anywhere.

Yes, Fujifilm has capabilities to support secure, remote service.

  • Modality Solutions: Your institution's IT department can work with Fujifilm’s service team to set up a secure connection for online support through ConnectWise, our secure web portal. Call 1-800-272-8465 and select option 2 to arrange a call.
  • Enterprise Imaging: Yes, we are continuing to offer remote service, including virtual support and training. Contact us at 800-262-8465, option 1, or through the email address provided above.
  • Endoscopy & MIS: Yes, our endoscopy repair center in Wayne, New Jersey, remains fully operational in an effort to avoid any disruptions to your service needs. Please know that we’re taking precautions to ensure the safety of our dedicated employees, their families, and your equipment. Call (800) 385-4666 for more information.

Yes, Fujifilm can provide online, web-based training courses for our DR products, and during the pandemic, this service is free of charge. Dial 1-800-272-8465 and select option 4 to arrange.

Yes, Fujifilm has extensive resources to help guide you through the use of your equipment.

  • Modality Solutions: Call our help desk at 1-800-272-8465 and select option 4.
  • Enterprise Imaging: Access our Synapse PACS Resource Page here, our new online simulation Synapse Learning Cloud 360 for PACS users here, or contact us using the phone number / email address provided above.
  • Endoscopy & MIS: Training materials, FAQs, and quick guides are available for our endoscopy products, contact your local sales representative or clinical specialist for information.

Yes, members of our clinical teams are set up with vendor credentialing for a number of organizations including but not limited to Vendormate, Sympler, and Reptrax (Digital Radiography), and Reptrax and Vendormate (Endoscopy).

Every Fujifilm manufactured product includes an operator's manual that outlines proper cleaning procedures. It is critical that healthcare organizations adhere to manufacturers IFUs. If you’ve misplaced your manual or have specific questions, see additional information below.

  • Modality Solutions: Primary detectors, mobiles and rooms, cleaning instructions for our digital radiography products are available by dialing 1-800-272-8465 and selecting option 4.
  • Endoscopy & MIS: All endoscopes should be appropriately disinfected in line with our IFUs prior to use. Manuals for cleaning, disinfection, and storage can be requested here, To request by phone, call 800-385-4666.

Contact your local account executive and they will have you placed back on the schedule.


Digital Radiography

We’re facing an increased global need for portable imaging, whether in ER pre-screening areas, parking lot sampling sites or other non-traditional remote locations. Fujifilm’s diagnostic imaging solutions incorporate some unique features to assist healthcare providers in responding to these emergencies quickly and effectively wherever they occur. Learn more about our digital radiography solutions below.

Learn more about Fujifilm Digital Radiography Products

Mini-point of care x-ray

Fujifilm’s FDR AQRO mini portable with FDR D-EVO II digital radiography detectors bring valuable point of care X-ray to remote non-traditional off site uses and high volume caseloads.

The system incorporates a unique compact size with agile mobility, and germ resistant surfaces to help improve infection controls for especially sensitive environments.

  • Compact, lightweight, all-in-one transportable design
  • Fast exam and cycle times to handle high volume caseloads
  • Simplified wipe down surfaces, no cords on tube head
  • Hydro AG antibacterial coating on its primary surfaces. (Not tested for COVID-19)
  • 12 hour battery or continuous use while plugged in
  • Images display instantly utilizing very low dose and power

FDR D-EVO II high sensitivity digital detectors, bring dose and image quality performance.

  • Extremely lightweight and rugged
  • Fast image acquisition 2-7 second display times
  • Extended Battery performance up to 200 images or 3 hours of continuous use, and easily user swappable in seconds.
  • Smooth clean, sealed design, IPX6 fluid resistance rating
  • Hydro AG our patent pending antibacterial coating on entire detector surfaces.

For more information contact us by phone or email.


Fujifilm’s Hydro AG

Fujifilm’s Hydro AG antibacterial coating is incorporated onto the outer surfaces of the FDR AQRO mini portable and FDR D-EVO II digital radiography detectors

Hydro AG is a silver ion nano-coating, engineered to prevent colonization of germs/bacteria on the surfaces. Learn more about Hydro AG at the following webpage

Fujifilm’s Hydro AG antibacterial coating is not a substitute for normal Infection Controls, safety protection and cleaning guidelines. Normal precautions should all, still be followed such as bagging and wiping down the detector. Hydro AG in combination with properly followed Infection Control policies can provide an added safety measure and when it comes to helping prevent spread of germs.

Fujifilm’s unique HYDRO AG coating formulation has been found to be 99.99% effective against Staphylococcus Aureus (staph); E. coli; Vancomycin-resistant Enterococcus (VRE), and Methicillin-resistant Staphylococcus Aureus (MRSA) along with a wide range of bacteria. See brochure for more details.

  • kills 99.99% bacteria on outer surfaces
  • 100 times more effective than conventional coatings*
  • 10,000 times more protection than no coating*
  • Based on residual bacteria counts*

*NIH Information on silver ion coatings: “Silver nanoparticles have mainly been studied for their antimicrobial potential against bacteria, but have also proven to be active against several types of viruses.”

Not tested for COVID-19.

Having the right equipment in place is essential to counter the COVID-19 pandemic. As a total healthcare company involved in Prevention, Diagnosis and Treatment, Fujifilm is committed to supporting the brave clinicians caring for COVID-19 patients with cutting-edge medical equipment. Click here to learn how Fujifilm’s FDR Go PLUS portable digital radiography system is helping healthcare providers around the world in the fight against COVID-19 with one of the market’s smallest, quietest, and most agile full-size portables. 

Manufacturer’s Recommended Cleaning Precautions

The CDC’s first recommendation to infection prevention is to adhere to Standard Precautions as the minimum practices that apply to all patient care whether or not an infection is confirmed and are used in conjunction with the facility’s specified Infection Control Policies and Procedures. These begin with the correct use of personal protective equipment (PPE) and safe handling of potentially contaminated equipment or surfaces in the patient environment. As such, the first line of defense for every exam is the proper use of radiographic bags as a primary barrier between each use on a patient as well as a primary barrier between the patient and the Fujifilm digital x-ray equipment during use.

Always consult the manufacturer’s instructions and precautions, and follow the disinfectant manufacturer’s specified instructions. Due to the variety of materials and surfaces incorporated on each specific product, it is imperative that facilities refer to each product’s corresponding service manual for cleaning instructions and precautions.

General Cleaning Precautions:

Finishes and Materials – High concentration chemical solutions may dull finishes or permanently degrade materials
Sprays – We recommended dampening a soft cloth or using moistened wipes, instead of directly spraying surfaces.
Internal Components – Special care should be taken to not overly dampen areas that could allow seepage inside.
Bagging – as normal best practice, it is always critical to properly bag and even double or triple bag detectors prior to use.

The following links are to Fujifilm’s consolidated user manual pages / sections on cleaning instructions for detectors, portables and rooms.

FDR D-EVO detectors
FDR AQRO mini-portable x-ray system
FDR Go PLUS full size portable x-ray system
FDR Visionary Suite x-ray room system
BARCO Touch and non-Touch Monitors
ELO Touchscreen Monitors
FDR AQRO Supported Disinfectants

Applications & Image Quality Support – we have extended the hours of our Professional Services Support from 9-5 EST to 24x7 and they are available at no charge to our customers. Support is available through Fujifilm’s 24x7 Technical Assistance Call Center 1-800-272-8465

FAQs: Fujifilm's Digital Radiography Products

There has been a surge throughout the world for portable imaging in ER pre-screening areas, parking lot sampling sites and other non-traditional remote locations. Fujifilm’s diagnostic imaging solutions incorporate some unique features to assist healthcare providers in responding to these emergencies quickly and effectively wherever they occur. The FDR AQRO mini point of care portable x-ray system and it’s FDR D-EVO II detectors offer an ideal combination of form and function to help in these situations. These devices feature Fujifilm's patent pending Hydro AG antibacterial coating, to help provide an added safety measure in infection control settings. This compact all-in-one mini portable system with 12 hour battery life is perfect for on demand point of care imaging in remote applications. Click here for more information.

The FDR AQRO is a complete mini mobile digital X-ray system that combines the high sensitivity detectors and refined image processing to quickly acquire high-resolution images with very low power. Its non-traditional size and portability were engineered for departments such as the NICU, PICU, ER, and OR so it also features a unique clean design with less cords and germ resistant surfaces to help simplify decontamination. Providers are able to conduct imaging anywhere, even in an outdoor mobile clinic, with immediate image previews and fast patient-to-patient turnaround times.

Fujifilm has developed an exclusive formulation of antibacterial silver-ion coating, Hydro AG™, which provides an innovative moisture activated added layers of protection to suppress growth of various types of bacteria, microorganisms and mold on a detector’s surfaces. It is 99.99% effective against most common bacteria, 100 times* more effective than traditional coatings and 10,000 times* more effective than surfaces with no coating.  Click here for more information. (Information sheet, white paper, video.) *Based on residual bacteria counts.

Fujifilm’s Hydro AG antibacterial coating has not been tested against the novel COVID-19. Antibacterial coatings are not a substitute for normal Infection Controls, safety protection and cleaning guidelines. Normal precautions such as protective bagging and disinfectant wipe down should all still be followed. Fujifilm’s Hydro AG coating is a silver ion nano-coating, engineered to very effectively prevent colonization of germs/bacteria on its surfaces (see additional details further down). The Hydro AG coating coupled with properly followed Infection Control policies, can provide an added safety measure in preventing the colonization of bacteria on detector surfaces.

Recommended cleaning precautions for Fujifilm’s devices can be found in their respective user manuals. Cleaning instructions for the primary models of detectors, portables and rooms can be downloaded at the following links: Below are consolidated user manual pages / sections on cleaning instructions
FDR D-EVO detectors
FDR AQRO mini-portable x-ray system
FDR Go PLUS full size portable x-ray system
FDR Visionary Suite x-ray room system

Healthcare professionals should adhere to CDC recommendations for infection prevention and control. For more information, please visit, Healthcare Equipment | Disinfection & Sterilization Guidelines,

Enterprise Imaging

Collaborative care happens when physicians across the enterprise can instantly access the latest patient data, clinical statements, and report histories—and communicate over shared exam states with their colleagues. This is the level of collaboration that a health crisis requires.

Synapse Cardiology PACS

Recent research has indicated that common cardiology conditions may increase the severity of COVID-19 symptoms and prognosis. In response, professional societies are issuing preparedness guidelines and recommendations for delivering safe and effective care in light of the pandemic.

The following Synapse Cardiology PACS features support the physical distancing and procedural recommendations published by the American Society of Echocardiography (ASE).

  • Post-procedural Measurements: Synapse Cardiology PACS offers comprehensive features that support ASE’s recommendation for post-procedural measurements, which include:
    • Measurement protocols for 2D, M-mode and Doppler
    • Display of the ASE normal values
    • Advanced quantification for strain analysis and 3D via integrations with Epsilon EchoInsight, GE EchoPAC, Philips Q-Lab and TomTec
  • Physical Distancing:
    With server-side technology, Synapse Cardiology can be launched and accessed from any workstation in the enterprise. The system can also be accessed from remote locations, allowing clinicians to review images and create clinical reports from their offices or home. The solution also integrates with the EHR for review of images and reports.
  • Communication tools:
    Synapse Cardiology’s communications features, including “Lab Comments,” enable communication between physicians and sonographers. The solution’s “Messages” feature also facilitates departmental communication directly to the user when they login.

Interested in more information on Synapse Cardiology? Click here.

Synapse 3D

Improving the way images are seen, shared, and interacted with across the enterprise can help providers deliver the efficient, accurate, and exceptional patient care. This type of care delivery is expected everyday, and is essential during times of crisis.

With a comprehensive feature set that includes pulmonary applications, clinicians are utilizing Synapse 3D to supplement diagnosis and treatment of COVID-19 patients with tools that identify the diseased lung tissue and determine the extent of infection. Specific Synapse 3D Pulmonary applications include:

  • Lung Analysis/ Airway: Allows analysis of lung nodules, bronchi, and low-attenuation areas of the lungs, useful for assessing nodules, airway obstructions, and lung data over time.
  • Lung Analysis Resection: Extracts lung regions, pulmonary artery, pulmonary vein, bronchus, and other regions for 3D visualization of the lungs. Simulates lung resection by extracting and segmenting the territories of pulmonary vessels and bronchi, useful for preoperative planning.
  • Lung Analysis Scope: Recommended for pulmonologists planning endoscopy procedures. Searches for optimal bronchus pathways toward a lung lesion. Performs a bronchoscope simulation along the path, helpful to visualize difficult procedures prior to invasive examinations.

Click here to access a case study of Pisa University Hospital using Synapse 3D to improve patient management during COVID-19. 



From our colleagues in Fujifilm China: Doctors in China are using Fujifilm's Synapse 3D to observe #COVID19 patients conditions in real time.

Interested in more information on Synapse 3D? Click here.

Pulmonary Solutions

Fujifilm offers a broad range of endoscopes for pulmonary indications; with a heightened awareness of respiratory symptoms amid the COVID-19 outbreak, there is an increased focus on pulmonary diagnostic exams.

Endobronchial Ultrasound (EBUS)

With low complication rates and the ability to provide diagnostic information, EBUS has become the standard of care for visualizing airway walls and adjacent structures. Combined with transbronchial needle aspiration (TBNA) of mediastinal and hilar structures and parabronchial lung masses, EBUS-TBNA procedures give Pulmonologists the ability to identify masses and prepare them for staging.

The Fujifilm EB-530US EBUS scope is a powerful diagnostic tool that can be used as either a standard forward viewing bronchoscope with a 10° forward oblique view, or as an ultrasound scope providing information on hyperechoic and hypoechoic tissues.

Supporting both types of EBUS – radial probe EBUS and convex probe EBUS – Fujifilm also offers Pulmonologists standard, treatment, slim, and super image Bronchoscopes for treatment.

Systems Integration

Fujifilm Systems Integration is designed specifically for image and data integration in endoscopic suites, ORs, and hybrid ORs. We give clinical and IT staff on-demand access, control, viewing and storage of data, delivering powerful toolsets to support the current COVID-19
health crisis.

Contamination Risk Reduction

Surgical teams have the ability to control connected devices and screens touch free, utilizing a combination of voice and gesture commands. Speed up surface decontamination procedures by reducing the number of touchpoints to multiple systems through use of our central console. Surgical team can access and control critical information on the screens without having to leave the sterile zone.

Onsite Vendor Service Reduction

Our remote global service program extends your team to solve problems, ensuring the stability and longevity of your investment. The 24/7 NOC that monitors New York City’s Times Square can monitor the operating room and hospital network, minimizing the need for costly onsite service technicians. Our remote technicians and engineers can solve some problems before the problems present themselves.


Share live video without the hassle and clutter of wires through our live, in-OR, videoconferencing technology. Through a secure URL, your colleagues can have remote access to view your procedure through multi-cast video streaming capabilities with bi-directional audio.

Fujifilm Systems Integration

Optimum healthcare is achieved when the continuum of care is complete, accurate, and securely managed. By leveraging harmonized solutions, simplified workflows, and innovative technologies, Fujifilm Systems Integration offers a flexible, highly efficient integration platform that promotes a unified network of data and devices, benefitting stakeholders in the hospital and system-wide.

Interested in more information on Fujifilm Systems Integration? Click here.

Personal Protective Equipment (PPE)

The Food and Drug Administration (FDA) and the Centers for Disease Control and Prevention (CDC) recommend that both businesses and individuals use hand sanitizer to prevent or treat COVID-19 when soap and water aren’t available. Unfortunately, when COVID-19 made its way to the United States, there was a shortage of cleaning and sanitizing products, including hand sanitizer.

As part of our commitment to counter the COVID-19 pandemic and keep healthcare professionals and patients safe, FUJIFILM Medical Systems U.S.A., Inc. introduced antiseptic products to help meet the growing need. This hand sanitizer is an alcohol based sanitizer made to the formula recommended by the FDA. It contains no gels or scenting agents to inhibit its effectiveness. The sanitizer has a distinct alcohol odor which disappears in 10-15 seconds as the product evaporates, leaving behind no lingering smell. It also contains a small amount of glycerin which acts as a moisturizer to keep from drying the skin.

For more information, please visit our website by clicking here.